Description:
The ITIL Foundation Program Online
- Introduction to IT Service Management
- All 10 processes + Security Management + Service Desk
- Bonus template resources
- 40 question mock exam included
- Mini-tests for each section
- Forums to share ideas and learn from others

http://theartofservice.com

The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.

ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom’s Office of Government Commerce (OGC). ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs.


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